I have been wondering how call centers can do the Call Recording of all the conversations they made with their customers. It is a very good technique to ensure proper service and communications and at the same time as form of evidence and reference of every possible call. whether it is a good or bad one. I just found out that there are companies like Market Communications who provide this certain kind of service. I remember one time when I heard on radio news about a call center agent and a customer fighting while the Call Recorder was on. It was aired on radio and the lady agent really cried because she was unfortunate that the guy he was talking with was rude. He was saying inappropriate words that hurt the feelings of that certain lady. I just couldn’t remember exactly the conversation but I was sorry for her.
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